Forms Troubleshooting

Due to the default settings in various web browsers for the support of PDF forms, the recommended web browser to view and print PDF forms is Internet Explorer 11 or later.

Viewing Forms

If you are experiencing problems viewing forms on our website and are using Google Chrome, Mozilla Firefox, or Microsoft Edge (new with Windows 10), either use Internet Explorer as an alternative browser or follow the steps below:

  • Right click on the link to the form
  • Click Save target as… or Save link as… (depending on the browser being used)
  • Select a location to save the file on your computer and click Save
  • Locate the saved file on your computer
  • Right click on the file and click Open with
  • Click Adobe Acrobat Reader

To change the settings for how PDF files are opened in your browser, which will likely eliminate the need to save each PDF file to your computer, follow the steps below for the respective browser:

Google Chrome
  • Type chrome://settings/content in the address bar and press enter
  • Click PDF Documents towards the bottom of the page
  • Move the slider for Download PDF files instead of automatically opening them in Chrome to the right
 
Mozilla Firefox
  • Click the Open Menu button in the upper-right-hand corner of the webpage
  • Click Options
  • Click on the Applications tab
  • Change the Action column for the Portable Document Format (PDF) to Use Adobe Acrobat (default)
 
Microsoft Edge
  • Right click any PDF file saved on your computer
  • Click Properties
  • In the General tab, click Change to the right of Opens with
  • Select Adobe Acrobat Reader and click OK
  • Click OK in the Properties dialog box

Printing Forms

If you are experiencing problems printing forms on our website and are using Google Chrome’s PDF viewer, try one of the solutions below:

  • Use a different web browser, such as Internet Explorer;
  • Print all pages of the form instead of selecting only certain pages; or
  • Change the settings in Google Chrome so that the Google Chrome PDF viewer is not used (See Viewing Forms instructions above.).